How do you respond to messages that cause you to have a negative emotional response?

When I reach a message that cause me to have a negative response it is my reaction to show the person exactly how I feel. Which is the honest thing to do but there is a way you must handle it. I will write the emotionally charged email to the person.I once realized that things don't get better until you stop making things worse. I have learned over the years to hide my negative responses and learning how to be able to keep a strong relationship with the sender. Inside your head the first thing you want to do is be disruptive. This can effect your response in many ways but you should not let your emotions take over.